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1. Embracing Realism and Recognizing Choice in IT Offshoring Initiatives

Name two reasons why company turn to offshoring.

  1. Must deal with persistent & increasing pressure on operating margins
  2. Interested in accelerating value chain activities

1. Embracing Realism and Recognizing Choice in IT Offshoring Initiatives

Name the four models for offshoring IT-enabled services.

  1. Captive centers
  2. Build-operate-transfer agreements
  3. Dedicated offshore centers
  4. Fee-for-service relationships

2. Social Media Competitive Analysis and Text Mining: A Case Study in The Pizza Industry

Name 4 tools of text mining.

  1. Rule induction
  2. Clustering
  3. Logic programming
  4. Statistical algorithms
  5. Computing paradigms

2. Social Media Competitive Analysis and Text Mining: A Case Study in The Pizza Industry

Name the 3 steps in the data mining process.

  1. Text pre-processing
  2. Processing / analysis
  3. Actionable intelligence

2. Social Media Competitive Analysis and Text Mining: A Case Study in The Pizza Industry

Name two conclusions of the study.

  1. High importance of social media to sustain positive CRM
  2. Future research should track real-time data for an even more accurate analysis