Average Process
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What are the key factors for successful change?
1. See, feel, change (emotional connection). 2. Allow everyone to become the best version of themselves. 3. Focus on strengths.
What is the 'bicycle theory' in organizational change?
The idea that people must keep moving and working to improve themselves and the organization; if they stop, they fail.
: What are Van de Ven and Poole's four process theories for explaining organizational change
1. Life-Cycle: Change follows a natural progression. 2. Teleological: Goal-directed and creative change. 3. Dialectical: Change results from conflicts and contradictions. 4. Evolutionary: Change as a probabilistic progression shaped by environmental selection
What are the three steps of Lewin's change process?
A: 1. Unfreezing: Preparing for change. 2. Moving: Implementing the change. 3. Refreezing: Consolidating the new state
What are some common change management models?
1. Lewin's Three-Step Model 2. Kotter's Eight-Step Model 3. Hiatt's ADKAR Model 4. Judson's Five-Step Model
What are Kotter's Eight Steps to Leading Change?
A: 1. Establish a sense of urgency. 2. Form a guiding coalition. 3. Develop a vision and strategy. 4. Communicate the vision. 5. Empower others to act. 6. Generate short-term wins. 7. Consolidate gains. 8. Anchor new approaches in the culture.
What are the four sources of evidence in evidence-based change management
1. Scientific evidence (research studies). 2. Organizational evidence (data from the organization). 3. Stakeholder evidence (feedback from employees and other stakeholders). 4. Professional judgment (expert opinions)
What are the stages of change in the ADKAR model?
A: 1. Awareness of the need for change. 2. Desire to support and participate in the change. 3. Knowledge of how to change. 4. Ability to implement new skills and behaviors. 5. Reinforcement to sustain the change
What are the four uncertainties in the DOU framework?
Conceptual uncertainty, function value uncertainty, process uncertainty and impact uncertainty
What does DOU stand for?
Domain of uncertainty
What types of change are there?
Regular (time pacing)
Irregular (event pacing)
What are the four different rhythms of change?
Regular -> equal periods of stability and change
Focussud -> short periods of stability and long periods of change
Punctuated ->long periods of stability and short periods of change
Temporarily switching ( combo of focussed and punctuated)
What does PSF stand for?
Professional service firm
What different kinds of PSF are there?
Classic psf's (law)
neo psf's (consulting)
professional campuses (hospitals)
technology campuses (biotech)
What are two challenges in psf's?
Catherding
opaque quality