SUMMARY article - Reflections A Perspective on Paradoxes.docx

Uploaded by Jana Peters 59308 at 2019-09-18


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Thank you! There was not a chapter for this session right?
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Don't really get it, for the first graphic you should be on A since then you connect both, cost effectiveness and service excellence. For the 2nd you wanna be at B and D right?
Yes, but a real polarity map would never look like the first one. I think they just broke it down to different steps so you see how a map is constructed... the end result should have poles and strategies/warnings so you always want to end up at the + pole