Durchschnittlicher Fortschritt
All customers differ
managing customer heterogeneity
All customers change
Managing consumer dynamics
All resources are limited
Personality traits
Relationship dimensions
Value propositions
IMC - Formats
How to stop customers fixating on price
Advantages for later entrants
Advantages First mover
Economic analytical
1. Monopolist --> higher profit
2. Market position & learning curve
Behavioural perspective
1. Less resistance
2. More brand knowledge
3. First mover can influence values of attributes
4. Higher degree of customer awareness
Strategies omnichannel retailing
Factors that change diffusion rate of customers
Psychographic segmentation
Misconceptions about first mover
Prevent 'crossing the chasm'
Criteria for ideal targeting