We are still hiring and onboarding new starters despite all of us working from home due to the UK lockdown. We will provide the equipment needed for any new starter who joins us whilst we are working remotely.
We are changing things. We are So Energy, a fast-growing 100% renewable energy supplier in the UK. We're the leading energy supplier for customer service. We've won a host of awards too; in each quarter since 2017 we've been recognised by Citizens Advice as the top ranked supplier out of a total of 50. We've also won the 2018 Moneyfacts Energy Provider of the Year award and been recognised as one of Which?'s recommended energy suppliers of 2020. Now we're looking for people to join our growing team and support our customer base which has tripled in the last 7 months.
Our Customer Care Teams are the nerve centre of our entire operation. People here are the voice of our business – providing excellent service, direct to our customers whenever they need us. We are on the lookout for customer care advisors to join us on our growth journey and disrupt the energy industry with us.
Who we're looking for?
As our customers’ first point of contact, you’ll be the friendly voice of So Energy, answering questions about our products and services and providing world-class customer service, troubleshooting and support. We’ll rely on you to listen to our customers and use your expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people, ensuring that we continue to deliver our 5* rated customer service.
An ideal candidate is someone who thrives in a fast-paced environment, works well within a team and passionate about what they do. Excellent interpersonal and communication skills are key; both when interacting with our customers, as well as with fellow team members. We’re looking for an enthusiastic person who takes pride in their work and is looking to take on a new challenge.
At So Energy, our employees are just as important to us as our customers. We will provide training and support your development throughout your career. We want our Customer Care Advisors to be leading the teams in the future as we both grow together.
This role will be working from home two days a week. The other 3 days will be from our office in Chiswick. In order to successfully work from home, any candidate for this role will need to have:
(a) A safe, private and distraction free environment from which to work in the UK;
(b) A strong internet connection with a minimum download speed of 10mbps and an upload speed of 3 mbps;
(c) A smartphone
What you'll be doing
Qualities we are looking for
What's in it for you?
Current Working hours: 08:30-19:00 Monday to Friday with split shifts being 08:30 to 17:30 and 10:00 to 19:00. We will also open on Saturdays 08:30-17:30 for email, social media and webchat.
Breaks: One hour for lunch and two 15 minute breaks
Our Customer Care Advisors are curious investigators, problem solvers and good listeners. Are you? Do you like the way it feels when you help others?
We’ll train you to be the best.
You’ll get paid as you learn So Energy technologies and get familiar with our approach to customer conversations.
If you are interested in finding out more please apply making sure to complete all the questions to the best of your ability and attached an up to date version of your CV.