SUMMARY Effectively Apologizing to Consumers after a Scandal: Spatial Distance and Abstractness, Concreteness of an Organization’s Apology- Schreurs, Hamstra.docx

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Uploaded by Sophie Backhaus 355 at 2018-10-04
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Summary of Effectively Apologizing to Consumers after a Scandal: Spatial Distance and Abstractness/Concreteness of an Organization’s Apology- Schreurs, Hamstra

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